This usually would mean that your payment did not arrive. However, if you paid via Bank Transfer or Bitcoin, our staff will manually set your order to shipped once your payment arrives in our account. 

This means that your key has been manually emailed to you.  If you bought a physical game, it means the item has been shipped and you must now wait for the item to arrive in the physical mail.

We usually respond to emails within 5 – 10 minutes, however if you email us while the office is closed it can take up to a few hours for our staff to reply.  For fastest response, please email just once. Our email operates a queuing system which means that if you email more than once, you will be sent to the back of the queue resulting in further delays.  If you email just once then you will receive a prompt reply with an answer to your query.  We do reply to all emails, so please be patient.

Our company functions by importing the software licenses and games in bulk from main distributors, where it allows us to provide extremely low pricing.  Not only this, but the games work worlwide as digital downloads, unlike physical games or softwares which have region locked discs.  

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