FAQ
SHOPPING INFORMATION
How do I get the product code?
You will receive an email with all the details within minutes of purchase:
1) The product activation key.
2) Any links to download the software from the manufacturer’s official website.
3) Detailed installation and activation instructions, easy to follow.
Can I get assistance with installation/activation?
If you need technical support, we have a dedicated service, free of charge and included in the purchase price. You can find the dedicated customer service section here.
What happens if my key doesn't work?
In case of problems with the key or the activation process, we will quickly assess the dynamics and as appropriate make returns with new digital product, in any case it is recommended to always contact our dedicated support service.
Can I order a hard copy of the DVD/CD of the software I purchased?
We care about our planet! We offer only digital software licenses for ecological reasons:
by selling digital licenses instead of physical copies, we intend to reduce the environmental impact associated with the production, packaging, and shipping of physical disks.
This approach is in line with our commitment to sustainability and waste reduction. We appreciate your understanding in this regard. We are at your disposal should you have further questions, concerns or need assistance.
Is your software authentic?
As an official partner of Microsoft, we guarantee the authenticity and legality of our software licenses. With PrimeLicense, you can be sure to get authentic products directly from Microsoft.
Are software licenses valid for any country?
The overwhelming majority of our licenses are global or at most circumscribed for Europe or US.
Where can I find the specifications and requirements for the software?
All specifications and requirements are listed at the bottom of each product page, next to the description. Alternatively, you can look them up on the manufacturer’s official website.